We Make IT Work.

SUPPORT

Customer Satisfaction Is Our #1 Priority

Everyone on our support team strives to exceed customer expectations. The quality of work, responsiveness and problem resolution is what differentiates us from our competitors.

Helpdesk Line (423) 855-1822; select option 5

For urgent matters after 5pm Eastern Time, please call (423) 855-1822 and follow the prompted instructions to speak with an on-call representative.

Helpdesk
General Troubleshooting
Hardware Issues
Software Issues

For less urgent technical issues you can email us at support@barcominc.com

For all other matters, please call (423) 855-1822, extension 3001 for our customer service group.

Repair Questions
RMA Requests
Maintenance Agreements
Check status of your order
General questions

You can also email us at custserv@barcominc.com

“They say, to become successful, you must surround yourself with the best people. BARCOM will continue helping in Tranco’s success. They have truly become a key member of our Logistics team.” – B. Trantham, Tranco Logistics LLC

“Barcom solved in 30 minutes what the other support company couldn’t or wouldn’t do for a month. You guys are doing an amazing job for us, I really appreciate everything.” – K. Keener, Heatmax

“Sure, you can find handheld devices at 1-800 something, but what happens when it breaks? Or, what happens when the “IT Guy brother-in-law” installs Wireless Access Points from the local office supply store, and then the warehouse can’t pick orders because of a dead spot. Who do you call? I know who we call, and it’s Barcom. I wouldn’t do a warehousing project without them.” – J. Augenstein, Lanham Associates.

Check our online Knowledgebase for immediate access to solutions for regularly occurring problems.

Hardware Warranty and Maintenance

Protect your hardware investment with a planned maintenance program. We offer a wide variety of warranty and maintenance agreements to help alleviate the burden of unexpected failures, and better manage your repair and maintenance budget

Visit our services page for more details.

Maintenance Services Include:

Return to Service Center Depot Repair
On Site Repair
Advance Replacement
Comprehensive Repairs

For questions about maintenance and service agreements, you may contact our Customer Service Group (423) 855-1822 x3001, email us directly custserv@barcominc.com or visit our contact us page.

4136B Jersey Pike, Chattanooga, TN 37421

Phone (423) 855-1822 | Fax (423) 499-6317

sales@barcominc.com

CONTACT US

BARCOM, INC. • sales@barcominc.com • 423-855-1822