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Services: Maintenance Packages

Is your equipment protected?

When you choose to deploy hardware and peripherals to bring efficiency to your operations, give your investment that added protection by taking advantage of a maintenance service program for your equipment. Our maintenance plans give you peace of mind that you’ll be able to ensure business continuity, reduce worker downtime and protect your technology should you experience equipment failure.

Consider the “What If’s”

Selecting a maintenance agreement option that works best for you allows you to allocate spending to the “what if’s” of use over a 3 to 5-year period. There are no surprises – so your budget remains the same throughout the contract period; helping you protect your equipment investment.

  • No more overspending
  • Ability to budget total costs over the product life cycle
  • Faster turnaround time on repairs
  • No more time spent worrying about regular maintenance

From product specific plans to enterprise-wide protection, we have the options you need to maximize your ROI (return on investment). Another advantage of our service program is the value-add you receive.

Equipment Management

Whether you’re working with 20 units or 2000, managing mobile devices takes time, money and overhead to keep them upgraded, maintained, accounted for and working reliably throughout their useful life. We specialize in device management, and make it easy for our customers to maintain control without having to re-allocate resources to ensure every device is being tracked and managed. Our services include:

Spare Pool Management

A spare pool supplements our offerings in maintenance by providing an expedited turnaround to keep your users up and running at peak efficiency when you experience equipment failure. We handle the repairs and related issues with each device covered. Our goal is to eliminate unnecessary costs and the worries associated with equipment downtime. We’ll even configure the units for you after repair.

Life Cycle Management

Hardware management is no walk in the park. There are a number of requirements to be mindful of before, during and at the end of life. Our Life Cycle Management services provide peace of mind throughout all stages of the life of your equipment.Life Cycle Management

Toward the end of life on equipment, considerations need to be made regarding disposal (recycling options, disposal options, donating, etc.) and especially important is removing any and all data from each device. It is critical that removal of data (to prevent security risks) and disposal is done correctly, and in compliance with state and federal regulations.

Device Management

Keeping up with the health and status of each of your devices can become complicated, particularly when you have users in multiple locations. From managing technical support issues to uploading new software to a device, we make it easy to maintain your equipment. The IoT has created additional challenges as businesses work to manage scale, interoperability and the security of their devices. This can be overwhelming for your IT staff, making it difficult to manage business priorities in addition to equipment management.

We support SOTI, Wavelink, and Airwatch solutions, and can provide device management as a hosted service, or arrange for a local install at your facility.

Equipment Leasing

We make it easy to afford our solutions with flexible leases to meet your financial requirements. Download our one-sheet or visit our leasing information page for more information.

Leasing One-Sheet | Leasing Info Page

Equipment Rental

If your business experiences peak seasons or have conducted annual or semi-annual physical inventory, then you’ve probably considered hiring temporary workers to get things done. The same applies to your bar code equipment! Did you know you can easily rent devices such as handheld scanners, mobile computers, forklift-mount computers and even bar code label printers? Why invest in equipment that you only need a couple of times a year? Equipment rental ensures you’re getting devices that have been properly maintained and upgraded to the latest software; giving you peace of mind that you’ll be able to operate at peak productivity levels.

Return on Investment (ROI)

Achieving efficiencies in equipment management, whether you’re talking about maintaining your devices on a routine basis, manage the assets, control updates and overall functionality, the end goal is to experience optimal operability and achieve an attractive ROI. Proper management of hardware can help to assure that you’ll be able to better manage costs, productivity and IT overhead. If you haven’t begun thinking about hardware management, we’d be happy to provide you with information to assist the research process. Contact us today for more information.

For a fixed, annual fee, Barcom will manage all your bar code equipment from printers to scanners to mobile devices. This alleviates the concerns associated with owning equipment, purchasing devices, installation, asset management, maintenance, upgrades and ongoing service. When you rely on Barcom to manage your devices, it allows you to focus on what’s most important – your core business.


4136B Jersey Pike, Chattanooga, TN 37421

Phone (423) 855-1822 | Fax (423) 499-6317



BARCOM, INC.  •  •  423-855-1822