Unlocking Support & Time Savings with Mobile Device Management (MDM): Why SOTI MobiControl Stands Out

In today’s fast-paced, mobile-driven work environments, mobile devices aren’t just accessories—they’re essential tools that keep operations running. From warehouse barcode scanners and mobile computers to field service tablets and rugged handhelds, your devices must stay functional, updated, and secure at all times.

But managing dozens—or hundreds—of devices manually?
That’s where downtime creeps in, support tickets pile up, and IT teams lose valuable hours to troubleshooting.

Reduce Device Downtime

With an MDM platform like SOTI MobiControl, your support team can view, diagnose, and remotely control devices in real time. That means no waiting for users to bring devices back to IT, no blind troubleshooting, and no lost productivity while a device sits idle.

Common examples:

• A user loads the wrong app version—IT pushes the correct configuration instantly.

• A handheld freezes—support force-reboots or resets settings without interrupting operations.

This alone can save hours per week per technician—and prevents costly workflow interruptions.

Zero-Touch Deployment Saves Days of Setup Time

Imagine receiving a pallet of new handhelds and having every device automatically provision itself right out of the box.
With staging scripts, profiles, and enrollment automation, SOTI MobiControl completely eliminates manual setup.

Instead of:

• Installing apps individually

• Updating OS versions by hand

• Configuring Wi-Fi settings device-by-device

Your IT team simply scans a barcode or triggers automatic enrollment—and the device configures itself.

Consistent, Controlled Updates

Keeping enterprise devices updated is a headache without MDM. Versions vary, user settings drift, and outdated firmware causes instability.

With MobiControl:

• Push updates at scale

• Schedule them during off-hours

• Ensure every device receives exactly the same configuration

• Prevent unauthorized changes

The result: fewer support tickets and predictable device performance.

Real-Time Visibility into Your Entire Fleet

Knowing which devices:

• Are online or offline

• Need updates

• Are underperforming

• Have low battery health

• Are out of compliance

…helps IT respond proactively rather than reactively.
Support teams don’t waste time tracking devices down—they already know the status before the call even happens.

Increase the Lifespan of Your Mobile Technology

Unmanaged devices degrade faster due to:

• Incorrect settings

• Non-standard apps

• Poor battery care

• User modifications

MDM extends device lifespan by enforcing best practices and eliminating preventable failures.
More uptime, fewer repairs, less replacement cost.

Final Thoughts

If you’re ready for:

• Remote control & remote view

• App, content, and OS management

• Automated staging & provisioning

• Advanced location tracking & geofencing

• Custom dashboards for device health

• Lockdown modes for dedicated-purpose devices

• Support for Android Enterprise, Windows, and iOS makes it flexible for mixed environments.

MDM improves operation uptime and drives down overall support costs.

Want to look at a SOTI demo,  give Barcom a call.

4136B Jersey Pike, Chattanooga, TN 37421

Phone (423) 855-1822 | Fax (423) 499-6317

sales@barcominc.com